Frequently asked questions

Login / Registration

On our login page, please click the “Forgot password” button. You will be asked to enter your email address. We will send an email to the address that you registered with which invites you to reset your password. If no email is received, please check your junk mail and spam filters and the email address you registered with initially.

Just log in to your account using the person icon on the top right of the homepage and then click on Password. Fill in your existing password, then enter and confirm your new password. Click on the SAVE button to finish.

On our homepage, you'll see a person icon on the top right of the page. Click on this, then enter your email. You'll be guided through the registration process. If you prefer to shop first, you will have the option to create an account as you proceed through to checkout.

Ordering Process

Please check your order confirmation email for your scheduled delivery date. If you didn’t choose a specific date, your order will arrive the next day if you ordered before 2pm. You will receive an email as soon as your order is dispatched.This will allow you to track your order if it is being delivered by a tracked service.

If you have missed a delivery attempt please follow the details on your card. If you are still unable to find your order please contact our Customer Services Team. See the Contact Us section of the website for details.

We will attempt delivery to the address and postcode as you have entered it. We cannot accept liability for late or failed delivery due to an incorrectly entered address. If you are unsure of an address or postcode please check it using the postcode finder or call our Customer Service Team for assistance.

We offer a scheduled delivery service at checkout. Please make sure to choose the correct shipping option depending on the preferred day of the week. We want to ensure that your order is as fresh as possible and therefore chilled products can only be delivered between Tuesday and Saturday.

Payment

It may be that you have not entered the correct billing address for the payment card. The billing address must be an exact match of the registered address on your credit/debit card. Are all the card details correct including the 3-digit security code from the back of the card?

Your card will be charged for the full amount at the point your order is placed and your order confirmation is generated.

Please check your confirmation email to see if all items were ordered. Feel free to contact us if you are missing items and our customer service team will be happy to help.

We currently accept payment by:

MasterCard
Visa Credit
Visa Debit
Visa Electron
American Express
Apple Pay
PayPal

The exchange rate will be determined by your payment card issuer.

Simply type the offer code into the 'Gift/Discount Code' box provided at checkout and click APPLY to activate it before proceeding with the payment. If the code has been successfully applied, you should see a confirmation on screen, and the details of your discount/offer will display in the Order Total box below.

Simply type the offer code into 'Gift/Discount Code' box provided at checkout and click APPLY to activate it before proceeding with the payment. If the code has been successfully applied, you should see a confirmation on screen, and the details of your discount / offer will display in the Order Total box below.

Delivering your Goods

Delivery charges for your order will be indicated once you have confirmed your delivery address details. You can view our UK delivery rates on our Delivery Information page.

If you have missed a delivery attempt please follow the details on the card.

If you have any queries on the status of your order please contact our Customer Service Team on +44 (0) 1795 521111, we're open from 9am until 5pm Monday to Friday (excluding Bank Holidays) and 9am until 2pm on Saturday or use the Contact Us form.

For your convenience, all of our delivery services are tracked depending on the courier service.

When your parcel leaves our Warehouse you will be sent an email confirming the dispatch, within this email there will be a link to allow you to track your order.

This may be possible by contacting our Customer Services Team, see the Contact Us section of the website for details.

All our parcels are carefully packed by hand, and we go to great lengths to ensure they arrive in pristine condition. In the unlikely event that you are not completely satisfied, please click here for details on our Returns Policy.

Due to Brexit, unfortunately we have had to temporarily suspend international deliveries. We apologise for this inconvenience and hope to offer this service again as soon as possible.

Using our website

Yes, absolutely. We protect your details by encrypting them and only storing the information we need to fulfil your order. All transactions are performed in a secure environment which you can check whilst shopping. In most modern browsers you will see a padlock icon either in the address bar or the security status bar as soon as you have logged in. The security status bar is usually located on the right side of the address bar.

Please see our Privacy Policy.

Feel free to contact us if you have ay questions.

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